Voice agents · اردو

Urdu AI calling agents for your business

An Urdu AI calling agent calls your customers, or answers when they call, in the Urdu people speak in Karachi, Lahore and Hyderabad, with English words where callers use them. It handles reminders, payment follow-ups, order confirmation, lead calls and support, and passes the call to your team when a person is needed.

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The Urdu demo agent confirms an air-conditioner service visit for a made-up Lahore company. Play the customer: confirm the time, move it or ask what the visit costs. This is a live agent with sample data, not a recording. Calls end after 90 seconds; no phone number or sign-up needed.

What it does

Five jobs Urdu calling agents take on first.

Each one is a short, repeatable conversation with a clear outcome, which is where an agent saves a team the most time.

Reminders

Service, clinic and bill reminders in everyday Urdu: “کل صبح ساڑھے دس بجے آپ کی اپائنٹمنٹ ہے۔” Outbound calling campaigns

Payment collections

Payment reminders that confirm who is speaking first, ask for a date and record the answer. Calling windows and retries

Order confirmation

Cash-on-delivery confirmation for online shops in Pakistan, before the parcel goes out. The AI telecaller

Lead calls

Call back property, education and car enquiries while they are fresh, and transfer the interested ones. Lead calls with CRM write-back

Customer support

Order, delivery and account questions answered on your number in Urdu or English. AI IVR on your number

Start from a script

Reminder, EMI, COD and lead-qualification scripts to adapt: call script templates.

How Urdu callers talk

Urdu on the phone is Urdu mixed with English.

Urdu on a Pakistani phone call is rarely the Urdu of the newspaper. Callers in Karachi and Lahore mix English in constantly, “order confirm کر دیں”, “payment ہو گئی ہے”, and many type Roman Urdu in messages. Valmiki STT transcribes Urdu and English in one call without being told which is coming, and Pāṇini TTS reads Urdu in its own script, so write the agent's sample lines in Urdu script rather than Roman Urdu.

Lahore callers bring Punjabi words into their Urdu, and Indian Urdu speakers in Hyderabad and Lucknow have their own forms. Courtesy matters on any business call: the آپ forms, جی, and a greeting such as السلام علیکم.

There is no native Urdu voice in the platform catalogue yet. The demo uses a Hindi voice, which Urdu speakers follow easily because spoken Hindi and Urdu are so close; for a native Pakistani accent, clone a speaker's voice from a 10-second sample.

Lines an agent might say

آپ کا آرڈر کل ڈیلیور ہو جائے گا۔
Your order will be delivered tomorrow.
ساڑھے چار بجے ٹیکنیشن آئے گا۔
The technician will come at 4:30.
بارہ ہزار پانچ سو روپے
Rs 12,500
ڈیڑھ لاکھ
1.5 lakh

Numbers, dates and times

Rupees, lakhs and mobile numbers, read the Pakistani way.

Pakistan groups large amounts in lakhs and crores (لاکھ، کروڑ) as India does, and the currency is spoken as روپے. Urdu number words up to 99 are irregular, as in Hindi, so write amounts out as words in the agent's instructions; ڈیڑھ is 1.5 and ڈھائی is 2.5.

Times use سوا for a quarter past, ساڑھے for half past and پونے for a quarter to, so 4:30 is ساڑھے چار. Read mobile numbers digit by digit in the groups people write them in, such as 0300 1234567, and OTPs one digit at a time.

Urdu AI voice agents for Pakistan

How it works

Three models handle every turn of the call.

The caller speaks, Valmiki STT writes it down, Vyas LLM decides the reply, and Pāṇini TTS says it.

01
Valmiki STT listens
Valmiki STT transcribes Urdu and English in the same call and detects the language without being told.
02
Vyas LLM decides
Vyas LLM reads the transcript with your instructions and picks the next step: answer, ask one question, use one of your tools, or transfer the call.
03
Pāṇini TTS speaks
Pāṇini TTS reads Urdu in the Perso-Arabic script and English words in the same voice. There is no native Urdu platform voice yet, so clone a native speaker for a Pakistani accent.
04
Your tools and your team
Agents support MCP and tool calling during a call. The agent can transfer the call live to a person on your team. Every call has a recording and a transcript.

Price

$0.055 per minute, the same in Urdu as in English.

$0.055 per minute is the published price for agent calls. Telephony you connect from your own provider carries no Sonex minute charge.

	Per minute	1,000 minutes	10,000 minutes
US dollars (published price)	$0.055	$55.00	$550.00
Pakistani rupees	Rs 15.22	Rs 15,220.15	Rs 152,201.50
Indian rupees	₹5.23	₹5,227	₹52,272

Pakistani rupee and rupee figures use Rs 276.73 and ₹95.04 per US dollar (open.er-api.com, 24 October 2026). They are for planning only. Full details on pricing; estimate a month of calls, with your telephony provider's rates, in the AI calling cost calculator. The AI calling agent price in India page answers the common questions in rupees.

Rules

What the calling rules ask of an AI agent.

An opening line that says so

السلام علیکم، یہ [کمپنی] کی طرف سے ایک AI اسسٹنٹ کی کال ہے، اور یہ کال ریکارڈ ہو رہی ہے۔

Hello, this is an AI assistant calling for [company], and this call is being recorded.

Calling in Pakistan

For calls inside Pakistan we have no guide to the rules yet. Check them with your telecom operator and the regulator, PTA. Our guide to Urdu voice agents for Pakistan covers the harder practical problem: a legal route onto Pakistani phone networks, since several global telephony platforms sell no Pakistani numbers. See Urdu AI voice agents for Pakistan.

Calling in India

AI calling is legal in India, and the rules for business calls apply to an AI agent as they do to a person. TRAI now treats every call dialled by software, AI agents included, as an A2P call: from 27 November 2026 the business must declare these calls, and the numbers it calls from, to its telecom operator in advance. Promotional calls must come from 140 numbers, and service calls from banks, insurers and other regulated firms from the 1600 series. Read TRAI's rules on robocalls and commercial calls and TRAI's 140, 1600 and 1601 number series.

For overdue loans, the RBI's recovery directions apply from 1 January 2027: calls only between 08:00 and 19:00, every recovery call recorded and kept for six months, and the debt discussed only with the borrower or guarantor. They do not mention AI, so hold an AI agent to the same standard as a person. See RBI's recovery rules for calls. Most duties for call recordings under the DPDP Rules start on 13 May 2027 (DPDP and call recordings).

Telling the caller in the first line that the call is with an AI agent and is recorded is the simple, safe default everywhere. More openings are in the AI disclosure and recording-notice scripts, and country rules in AI calling rules by country. These are summaries, not legal advice.

FAQ

Urdu AI calling agents, answered.

Yes. The demo near the top of this page is a live agent, not a recording. Press start, allow the microphone and talk to it in Urdu. Demo calls end after 90 seconds, and no phone number or sign-up is needed.

Not yet. The demo uses a Hindi platform voice, which Urdu speakers follow easily. For a native accent, clone a Pakistani or Indian Urdu speaker's voice from a 10-second sample and use it on every call.

Yes. Valmiki STT transcribes both languages in the same sentence without being told which is coming, and the agent can answer in the same mix.

Write the lines the agent speaks in Urdu script. Pāṇini reads Urdu in the Perso-Arabic script; Roman Urdu has no fixed spelling, so the same word can be read several ways.

Connect the telephony account that holds your Pakistani numbers, if your provider offers them. Several global telephony platforms sell no Pakistani numbers, so check this first; our Pakistan guide covers the options.

Urdu with Punjabi words and accent is transcribed as Urdu. Valmiki STT also lists Punjabi, but its accuracy on Pakistani Punjabi has not been measured, so test with your own callers.

$0.055 per minute is the published price, the same for every language: about Rs 15.22 and ₹5.23 at the 24 October 2026 exchange rate. 1,000 minutes of calls cost $55.00, about Rs 15,220.15 and ₹5,227. Telephony you connect from your own provider carries no Sonex minute charge.

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