Order and delivery status
The caller gives an order number and the agent reads the status from your system, then offers to reschedule a delivery.
Voice agents · AI IVR
AI IVR: callers say what they need, no press-1 menu
An AI IVR answers your business number and handles the request itself, in Hindi, Tamil, Telugu, Bengali, English and other Indian languages. No keypad menu, no routing tree. Calls cost $0.055 per minute, about ₹5.23.
₹5.23
per minute ($0.055, published price)
Hindi + English
in one call, as callers mix them
~300 ms
from the caller stopping to the agent speaking
Demo
Hear a Hindi IVR call.
Talk to a live agent in your browser, the way a caller would on the phone. No sign-up.
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These are live agents, not recordings. They speak Hindi mixed with English, as most callers in India do. Ask about an order, an appointment or a payment.
Classic IVR vs AI IVR
What changes when the menu goes away.
A classic IVR sorts callers into queues. An AI IVR finishes the request on the same call.
| Classic IVR | AI IVR on Sonex | |
|---|---|---|
| How the caller asks | Presses digits through a menu | Says it in their own words |
| Languages | One recorded menu per language | Hindi, Tamil, Telugu, Bengali and more, detected automatically |
| What it resolves | Routes the call to a queue or a person | Answers, looks up, books and updates records, and transfers when a person is needed |
| Prompts | Recorded in a studio, re-recorded for every change | Pāṇini TTS speaks every reply as it is generated |
| Changing the flow | Redesign the menu tree | Edit the agent's instructions in Sonex Flows and publish |
| After the call | A call log | Every call has a recording and a transcript. |
How it works
From your number to a handled call in three steps.
- 01
Connect your number
Connect the telephony account that holds your business number. Inbound calls on it go straight to the agent. - 02
Tell the agent what to handle
Write the instructions in Sonex Flows: what callers ask for, what the agent may do, and when to transfer. Connect your order system or CRM so it can look things up during the call. - 03
Take calls
The agent answers in about 300 ms, handles the request and hands over to your team when needed. Every call is recorded and transcribed.
Pricing
IVR pricing per minute, compared.
A classic IVR is billed by your provider per minute or per channel, and the calls it routes still need a person at the other end. An AI IVR is priced at $0.055 per minute (₹5.23), and that minute is the conversation itself: the request is handled, not queued.
| Calls a month | Minutes | AI IVR cost (USD) | AI IVR cost (INR) |
|---|---|---|---|
| 1,000 calls of 2 minutes | 2,000 | $110.00 | ₹10,454 |
| 5,000 calls of 2 minutes | 10,000 | $550.00 | ₹52,272 |
| 20,000 calls of 2 minutes | 40,000 | $2,200.00 | ₹2,09,088 |
$0.055 per minute is the published price for agent calls. Telephony you connect from your own provider carries no Sonex minute charge. Rupee, dirham and riyal figures use ₹95.04, AED 3.6725 and SAR 3.75 per US dollar (open.er-api.com, 24 October 2026). They are for planning only. See pricing.
Use cases
Calls an AI IVR handles well.
Appointments
Book, move or cancel a slot, and confirm the time back to the caller in their language.
Payments and EMIs
Tell the caller what is due and when, share payment options, and transfer disputes to your team.
Policy and account questions
Answer the common questions from the answers you give the agent, and transfer the rest.
Lead capture
Take the caller's name, need and preferred time, and push it to your CRM.
Overflow and after hours
Answer when every line is busy or the office is closed, so no call goes to a dead menu.
Industry setups: banking and lending, healthcare, insurance, e-commerce and retail, logistics and mobility, real estate.
Languages
An IVR in the languages your callers speak.
Callers do not choose a language from a menu. Valmiki STT detects the spoken language automatically. The agent replies in that language, and Pāṇini TTS also reads mixed-language text such as Hinglish naturally, in one voice.
- Hindi text to speech
- Hinglish text to speech
- Tamil text to speech
- Telugu text to speech
- Bengali text to speech
- Marathi text to speech
- Kannada text to speech
- Gujarati text to speech
- Malayalam text to speech
- Punjabi text to speech
Calling customers back as well? Outbound calls in India follow different rules: see TRAI's 140, 1600 and 1601 number series and outbound AI calling.
FAQ
AI IVR, answered.
An AI IVR answers your business phone line with a voice agent instead of a recorded menu. The caller says what they need in their own words and the agent handles it: answers the question, looks up the order, books the slot, or transfers to a person.
No. Inbound calls arrive on the telephony number you connect and the agent handles them directly. There is no press-1 menu and no routing tree to design or maintain.
Callers can speak Hindi, English, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam and Punjabi, and many languages beyond India. Valmiki STT detects the language automatically, even when the caller switches mid-sentence. Pāṇini TTS reads mixed-language text such as Hinglish naturally, in one voice.
$0.055 per minute is the published price, about ₹5.23 at ₹95.04 per US dollar (24 October 2026). 10,000 minutes a month cost $550.00, about ₹52,272.
Yes. Connect the telephony account that holds your number, and calls on it go to the agent. Sonex adds no minute charge for telephony you bring.
The agent can transfer the call live to a person on your team. You set when the agent should transfer, for example on request, for complaints, or for anything outside what it handles.
Yes. Agents support MCP and tool calling during a call. It connects to HubSpot, Salesforce, n8n, Zapier and Make.
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Last verified 24 October 2026
Replace the menu with a conversation.
Connect a number, write what the agent should handle, and call it yourself before your customers do.