HIPAA-ready by architecture
Tenant isolation, encrypted transcripts, configurable retention and BAA available.
Enterprise · Clinical
Patient conversations that respect language and privacy.
An AI receptionist for clinics and hospitals: bookings, reminders and patient calls in the patient's own language, with a fast handoff to staff.
HIPAA
Ready, BAA available
250+
Patient languages
24/7
Appointment coverage
Why it works here
Sonex for healthcare teams
Clinic vocabulary checked by ear
Write doctor names, procedures and medicine names into the agent's instructions the way patients say them, and listen to every one before go-live.
Reminders in the patient's language
Appointment reminders and prep instructions in the patient's own language, with confirmation captured on the call.
Use cases
Common first use cases
- →Appointment reminders and rescheduling
- →Pre and post procedure instructions
- →Medication adherence check-ins
- →Lab result notifications
- →Insurance and billing queries
Call scripts to start from: appointment booking script, in Hindi, English and regional languages.
AI receptionist for clinics
An AI receptionist that books appointments in the patient's language.
An AI receptionist answers your clinic's phone, books, moves and confirms appointments, and passes every medical question to your staff. Patients can speak Hindi, Telugu, Tamil, English or a mix; the agent answers in the language they use.
Start from the free appointment booking call script in Hindi and five other languages, and read what an AI receptionist may say to patients in India before you write the agent's instructions.
What it handles
Booking, moving and cancelling appointments
The agent answers the clinic's number, asks which doctor and day, offers a free slot and reads the date and time back before it books. It reaches your calendar or booking system through tool calling during the call.
Reminders the day before
Outbound reminder calls to booked patients, inside the calling window you set, with the answer (coming, moving, cancelling) written back.
Timings, directions and fees
Only what the clinic has written down for it. If the answer is not in its instructions, it says so and offers a person.
A person when it matters
Live transfer of a call to a human agent. The agent hands over when a caller asks for staff, raises a symptom or medicine question, or the call goes off script.
What it will not do
- ×Assess symptoms, suggest a diagnosis or say whether to come in.
- ×Suggest, start, stop or change any medicine.
- ×Explain test results.
- ×Quote a fee or a doctor's availability it has not been given.
- ×Handle an emergency: it tells the caller to call 112 or go to the nearest emergency department, then hands over to staff.
Call recordings and transcripts. Price: $0.055 a minute in every language, plus telephony and the language model; work out your clinic's monthly cost.
FAQ
AI receptionist questions from clinics.
Opening lines that disclose the AI and the recording are in the disclosure script library.
A voice agent that answers the clinic's phone line and handles the front-desk calls: booking, moving and confirming appointments, reminders, timings, directions and fees the clinic has approved. Calls that need a person, and every medical question, go to staff.
Yes. Pāṇini TTS has Hindi, Telugu, Tamil, Bengali and Marathi voices recorded by native speakers. Valmiki STT detects the spoken language automatically. Pāṇini TTS reads mixed-language text such as Hinglish naturally, in one voice.
No. In India, the Telemedicine Practice Guidelines say AI platforms may not counsel patients or prescribe medicines, so the agent sends every symptom, medicine or test-result question to a doctor or staff member. Our guide to what a clinic's AI receptionist may say covers the rules in detail.
The agent tells the caller to call 112 or go to the nearest emergency department, and transfers the call to staff. Put that instruction first in the agent's script.
Tell them in the first sentence, along with how to reach a person and whether the call is recorded. Our disclosure script library has those opening lines in Hindi and other Indian languages.
The published agent price is $0.055 a minute of call time (₹5.23), the same in every language. Calls on a Sonex Indian number add telephony at $0.008 a minute, and the language model is billed per token. For example, 1,500 minutes of calls in a month is $94.50 (₹8,981) for agent minutes and telephony, before the language model and taxes.
Compliance
Security and compliance controls
Encrypted in transit and at rest, tenant isolated and fully audit logged.
GDPRCCPAHIPAA-readyDPDPRBACE2E encryptedFull audit trailsMulti-tenant isolation
Other industries
AI voice agents for other industries
Every industry runs on the same stack: see voice agent pricing per minute, hear Pāṇini text to speech in 250+ languages, or browse the full language list.
BFSI
Banking and lending
Collections and servicing in the borrower's own language.
BFSI
Insurance
Renewals, claims and verification at policy-book scale.
Consumer
E-commerce and retail
Order, delivery and returns support in every regional market.
Operations
Logistics and mobility
Driver, rider and consignee calls at fleet scale.
Sales
Real estate
Property enquiries called back, qualified and booked for a visit.
Talk to someone who has deployed this before.
A working conversation about your use case, your stack, and what it realistically takes to go live.