Every enquiry called back
A new portal or website enquiry can start the callback through your CRM or a workflow connector such as Zapier or n8n, while the enquiry is fresh.
Enterprise · Sales
Property enquiries called back, qualified and booked for a visit.
Site visit bookings and qualification handled automatically, in whichever language the buyer calls in, with ready buyers handed to your sales team on the call.
~300 ms
End-to-end agent reply time
24/7
Inbound lead calls answered
5M+
Calls processed
Why it works here
Sonex for real estate teams
Qualification written to your CRM
Budget, locality, timeline and financing intent captured on every call and written to your CRM, including HubSpot and Salesforce.
Site visit bookings and reminders
Bookings, reminders and reschedules run end to end through Sonex Flows.
Use cases
Common first use cases
- →Portal lead callback
- →Buyer qualification and scoring
- →Site visit booking and reminders
- →Post-visit follow-up
- →Payment milestone reminders
Call scripts to start from: lead qualification script, in Hindi, English and regional languages.
How the calls work
How lead callback, site visit and follow-up calls run
The agent handles speed, language and data capture. Price negotiation and advice stay with your sales team.
New enquiry callback and qualification
Within minutes of a portal, website or ad enquiry, inside the calling hours that apply.
- 01The agent names the developer or brokerage, says it is an AI assistant and that the call is recorded, and asks whether now is a good time.
- 02It asks the questions that decide the next step: locality or project, unit type, ready or under construction, budget, loan or own funds, and timeline.
- 03It answers listing questions only from your connected listing data, never from memory.
- 04It offers real visit slots from your sales calendar, or transfers a ready buyer to a sales person.
Written to your CRM: the answers, a booked visit, a callback time, a transfer, or not interested.
Site visit reminders
The day before the visit and on the morning of it.
- 01The agent confirms the time and project. If the buyer cannot come, it offers other slots and updates the booking.
Written back: confirmed, rescheduled, or cancelled with a reason.
Post-visit follow-up and milestone reminders
After a visit, and before each payment milestone for booked buyers.
- 01After a visit, the agent asks whether the buyer wants to talk to a sales person and books that call.
- 02For booked buyers, it reads the milestone amount and due date from your system and passes payment-plan questions to your team.
Written back: next step booked, not interested with reason, milestone acknowledged, or query raised.
Rules that apply
Rules for property calls in India and the Gulf
Most outbound property calls are sales calls, which brings each country's telemarketing rules into play. Inbound calls, where the buyer rings you, start from the caller's question.
Opening lines with the AI disclosure, including a Gulf Arabic one, are in the disclosure script library. AI voice labelling in India covers India's rules on synthetic audio, and calling rules by country compares calling hours.
Sales calls in India
A call that promotes a project or listing is promotional: a 140-series number registered on your operator's DLT platform, and a buyer who consented or has not blocked the sector through DND. From 28 October 2026, a call based on a written or digital enquiry is allowed only for seven days after it, and from 27 November 2026 software-dialled calls must be declared to the operator (TRAI's 2026 rules, number series guide).
Dubai and the rest of the UAE
Since 27 August 2024, automated systems may make marketing calls on the same terms as people: from numbers registered to the company's licence, never a broker's own number, between 9 am and 6 pm UAE time, after a Do Not Call Register check. A refusal ends calls about that offer, and fines reach AED 150,000 (AI agents for Dubai real estate, UAE telemarketing rules).
Saudi Arabia
Promotional calls need express consent you can prove and are banned from 10 pm to 9 am Saudi time, or 1 am to 12 pm in Ramadan. The opening gives the reason and the entity calling and asks whether to continue (Saudi AI calling rules).
Before go-live
What property teams prepare before going live
Lead sources and listing data
Connect each portal and form so an enquiry starts the callback, and give the agent current prices, availability and visit slots through tool calls.
Numbers registered to you
Indian sales calls need 140 numbers registered with your operator and UAE calls need numbers on your licence. Sonex's shared numbers are neither, so run the agent on your own telephony.
Consent and refusal lists
Keep the enquiry record for each lead, check DND or the UAE Do Not Call Register before every campaign, and never call a refused number about that offer again.
Names and languages by ear
Test every project, locality and developer name on a real phone line. Pāṇini TTS's Arabic voices are Modern Standard Arabic, so a Gulf accent needs a voice cloned from a 10-second sample of a native speaker, and a native review of every script.
FAQ
Questions property teams ask about AI calls
Rates are on the pricing page, and the cost calculator works out a monthly figure for your call volume.
Yes, within TRAI's rules. A call about a project or listing is promotional, so it needs a 140-series number registered with your operator and the buyer's consent or a DND check. A callback based on the buyer's enquiry is allowed for seven days after it, and software-dialled calls must be declared to your operator from 27 November 2026.
Yes. Cabinet Resolution No. 56 of 2024 allows automated calling systems on the same terms as people: numbers registered to the company's licence, a Do Not Call Register check, calls between 9 am and 6 pm UAE time, a recording notice at the start, and a question about continuing before any pitch.
The UAE rules do not require it, Saudi guidance says the caller should, and in India it is unsettled whether the IT Rules' labels for synthetic audio reach phone calls. Say it in the opening line anyway. It costs one sentence and removes any later argument that the buyer was misled about who was calling.
Only from data you connect. Prices, availability and payment plans change often, and a language model asked to recall them will guess. Connect the agent to your listings through tool calls so it reads the current figures, and have it pass negotiation and payment-plan advice to a sales person.
Pāṇini TTS has native Hindi voices and reads mixed-language text in one voice. Its Arabic voices are Modern Standard Arabic, so Gulf dialect comes from how the script is written or from a voice cloned from a native speaker. Valmiki STT treats Arabic as one language, so test with your own callers first.
Compliance
Security and compliance controls
Encrypted in transit and at rest, tenant isolated and fully audit logged.
GDPRCCPAHIPAA-readyDPDPRBACE2E encryptedFull audit trailsMulti-tenant isolation
Other industries
AI voice agents for other industries
Every industry runs on the same stack: see voice agent pricing per minute, hear Pāṇini text to speech in 250+ languages, or browse the full language list.
BFSI
Banking and lending
Collections and servicing in the borrower's own language.
Clinical
Healthcare
Patient conversations that respect language and privacy.
BFSI
Insurance
Renewals, claims and verification at policy-book scale.
Consumer
E-commerce and retail
Order, delivery and returns support in every regional market.
Operations
Logistics and mobility
Driver, rider and consignee calls at fleet scale.
Talk to someone who has deployed this before.
A working conversation about your use case, your stack, and what it realistically takes to go live.